Services
How we support you in achieving success
We have a range of service propositions, each designed to fit your specific set of requirements. Our consultants work with you to frame your challenges, issues, and opportunities, then create a plan bespoke to your vision of success.
Topics I Discuss
01.
Motivation
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02.
Vision
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03.
Strategy
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04.
Leadership
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05.
Self Improvement
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06.
Self Awareness
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07.
Confidence
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08.
Life Skills
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Main Services
Strategy creation Define your contact centre vision, mission, objectives, and ultimately what success looks like. Then create a strategic operating plan that
Operational performance Identify performance chokepoints, operational risks, and opportunities for improvement.
Capability evaluation Compare your strategy and aspirations versus systems and people ability, then construct a path to success.
Customer journey mapping Plot out your customer experiences in content-rich customer journey maps and identify key moments of truth, experience derailers, and
Customer experience consulting Review your contact centre value proposition, key customer touchpoints, and customer emotion triggers.
Business transformation Collaborating on business change projects and creating execution plans.
Training Specialising in training skills like; Building rapport, handling complaints, structuring a call/email/live chat, sales-through-service and empathy.
01.
Strategy creation
Define your contact centre vision, mission, objectives, and ultimately what success looks like. Then create a strategic operating plan that outlines a road to success.
02.
Operational performance
Identify performance chokepoints, operational risks, and opportunities for improvement.
03.
Capability evaluation
Compare your strategy and aspirations versus systems and people ability, then construct a path to success.
04.
Customer journey mapping
Plot out your customer experiences in content-rich customer journey maps and identify key moments of truth, experience derailers, and opportunities for WOW moments.
05.
Customer experience consulting
Review your contact centre value proposition, key customer touchpoints, and customer emotion triggers.
06.
Business transformation
Collaborating on business change projects and creating execution plans.
07.
Training
Specialising in training skills like; Building rapport, handling complaints, structuring a call/email/live chat, sales-through-service and empathy.
Testimonial
What Clients Are Saying
Daniel Johnson
Julia Michele